FAQ

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked:

SHIPPING 

Do you ship internationally? 

Stars will ship internationally. Customers from outside of the UK should request shipping quote. Applications for overseas shipping will receive a payment request email which will include the shipping cost.

How long does shipping take? 

Stars ships  daily. We pride ourselves upon the speed of dispatch. We use Royal Mail and typical UK delivery  is 3 days. If you need you order in a hurry, please contact us to arrange next day delivery. Overseas deliveries are typically 3-5 days from dispatch.

PAYMENT 

What forms of payments do you accept? 

Stars currently uses Paypal as our primary payment method. You can pay by credit or debit card, even if you do not have a Paypal account.

Personal cheques are accepted but orders will only be shipped when the payment has cleared.

RETURNS

What is your returns policy? 

Customers wishing to return an order should contact Stars to request their refund. Items should be returned it their original packaging in a 'new and unused' condition. Customers are responsible for the return postage costs. Refunds will be issued upon receipt of the goods. Please retain proof of postage for your returned item.

Still got questions? Contact us>